The outrage surrounding Ziina is getting louder by the day, and UAE users are reaching a breaking point. What should have been a simple, modern payment app has turned into a source of chaos and stress for countless people who now regret ever trusting it. Across forums, social media, and review platforms, users are unloading the same complaints again and again: unexpected account bans, frozen balances, rude customer support, and a growing fear that their money is simply not safe inside the app.
One of the biggest triggers of this backlash is the surge of sudden, unexplained account freezes reported by customers. People claim they wake up to find themselves locked out of their own funds — no notice, no warning, no explanation. Rent due? Too bad. Family emergency? Good luck. Daily expenses? Not happening. For many users, these freezes drag on with no end in sight, creating an enormous amount of stress and uncertainty. And when the money trapped is money people rely on, they don’t just get annoyed — they get furious.
And the stress only intensifies when customers try to contact support. According to repeated user experiences, Ziina’s customer service is described as slow, cold, untrained, unhelpful, and often outright rude. People say they reach out desperate for updates, only to receive vague, robotic responses that solve nothing. Messages get ignored. Tickets go unanswered. Explanations are avoided. And when someone asks for clarity, they often get the same copy-paste reply that doesn’t address the issue at all. For a company handling people’s money, this level of indifference is unacceptable.
Because of these repeated experiences, a major sentiment is building online: users do not trust Ziina with their money anymore. Complaints point to unclear processes, random verification resets, delayed withdrawals, and situations where customers say they feel completely powerless. The platform is being perceived as unstable, unreliable, and incapable of providing a basic sense of financial security.
Users have also called out additional issues that contribute to the growing frustration:
• withdrawals being held for no clear reason
• verification steps repeating endlessly
• accounts being banned after long waits
• cases being closed without resolution
• replies that contradict previous responses from the same company
• long delays with no transparency or accountability
When these problems pile up, it becomes obvious why people are so stressed. They aren’t just dealing with an inconvenient glitch — they’re dealing with a platform that, according to many, treats their money like it’s optional to return. That kind of uncertainty hits hard, especially in a financial app that markets itself as trustworthy.
The public mood is clear: users are fed up, overwhelmed, and telling everyone to stay far away until Ziina fixes its internal mess. Whether the company is facing operational issues, compliance problems, or severe staff shortages, customers deserve honesty and real solutions — not silence and generic replies.
Until Ziina takes responsibility and addresses the mountain of complaints, UAE consumers will keep warning each other. Right now, the message is simple: the stress isn’t worth it, and the risk feels too high.
